kJube covers professional services and customers success in enterprise software startups.

  • Do you know what your Professional Services team does?

    Do you know what your Professional Services team does?

    Plenty of companies expect that their professional services team can pick up anything from PoC’s, over implementation work, product extensions and methodology/best practices. Setting a key strategy for your PS team will benefit the entire company and make for happier PS team members.

  • Rating PS Attach Rate

    Rating PS Attach Rate

    PS attach rate is a metric with a clear financial definition. However a lack of proper context to the metric can lead to wrong conclusions.

  • 4 times seven years

    4 times seven years

    This year it will be 7 years that I’m assisting Neo4j in building out their professional services business. My previous stint with Pentaho was also 7 years, as was the period that I was building my own Business Intelligence hub at kJube. The realization that I’m coming up to the end of the 4th block…

  • 25 posts by Dave Kellogg you should (re-)read

    25 posts by Dave Kellogg you should (re-)read

    It is holiday season, which means reading time. I found myself browsing through old posts on Kellblog (on a great beach btw). I realized how “spot on” Dave’s posts are, even 10 years after they have been written. I compiled a list of my favorites – most of them related to Professional Services and Customer…